All deliveries are free in mainland UK & the Isle of Wight
Enjoy free delivery when you shop with us
Delivery time depends on weather item is stored in our warehouse or dispatched directly from the supplier. This is furthermore dependent if we have your item it in stock and date expected to receive it in our warehouse.
If your item is out of stock, it will clearly state the date it is due back into our warehouse. When it arrives back into stock we will contact you to arrange a delivery which will then be delivered within 3-7 working days, depending on whether it will go on a one-man or two-man service.
Please note your order will only be dispatched when every item is available. This means that the expected delivery date will be that of the item with the longest lead time.
Whilst we always work hard to keep our delivery promises, occasionally delays can occur which are outside of our control and Timber Furniture will not be liable for any late or missed deliveries.
No, there’s no minimum spend required. Enjoy free delivery on all orders.
Some items are delivered assembled, others will need self -assembly. Unless specified in product description please assume that product will require self-assembly. If that is the case self-assembly products are straightforward to put together. However, if you do get stuck, please contact us.
Sorry we only deliver to UK. Some products due to difficulties imposed by Brexit, for the time being we are only able to ship to mainland UK. For deliveries outside mainland UK and Northern Ireland, please do contact us for confirmation before purchasing.
No, it’s not possible to request specific date or time for your delivery. We do however aim to deliver a product as soon as possible, if allocated date and time is not convenient please do contact us and we will arrange the next possible date.
With a one-man delivery, we’ll deliver to your door between 7am and 7pm, so yes, you will need to stay at home all day.
With a two-man delivery, you’ll receive an estimated 2-hour time slot the evening before your delivery, and our drivers will call you up to 15 minutes before they arrive.
Yes, as long as your item hasn’t been dispatched, please email us at [email protected] and put Delay delivery in the subject area. Do not forget to include order number and contact details.
Please do let us know as soon as possible if you are unable to take delivery. If you miss your delivery, it could take up to 7-14 days to arrange another date, sometimes longer, depending on product and season. We will do our best to arrange this asap and will keep you informed along the way.
Yes, although, but very rarely, the manufacturer reserves the right to change small detail due to feedback and product improvement. If that is the case, we will be updating our product description immediately.
When you place order with Timber Furniture, we will automatically email you order received confirmation. Once sales order is confirmed and product delivered, we will also email you completed order receipt.
Of course, unless item description says, “last chance to buy”, item is only out of stock until we receive upcoming delivery. We endeavour to add expected “back in stock” date to each product. That is true, unless we are waiting for confirmation date from supplier in which case we will update the listing as soon as we receive it.
We are happy to assist our customers any way we can. Please email [email protected] as soon as possible. Please use Cancel or Amend delivery, whichever one is more relevant in the subject area. For more details please see our product and orders page.
Not as yet, however you can use your local recycling centre or charity collection near you. Did you know most city councils in UK do offer free collection and recycling of bulky items as part of your yearly council tax commitment. You can call or email them to arrange this.
No, however, all deliveries are free in mainland UK and with most products Isle of Wight.
Our carriers use large vehicles for delivery, so please inform us of all street or parking restrictions when placing your order, so that we can try and plan your delivery accordingly.
As a rule of thumb, if your bin men can get a standard sized dustbin lorry to your door, we can deliver your furniture.
We strongly advise checking all measurements and access before ordering. Common problems include narrow door frames, awkward staircases, passenger lifts and any tight turns once inside the property. All of our product listings have clear sizing information.
If your item doesn’t fit, please see our returns page.
If you notice any product or packaging damage, please record this on the drivers’ terminal and where possible, call us while the driver is still there. We will fix or replace any damaged item, or you may return it for a full refund.
If your item arrives damaged, please see our product and orders page.
Return your items free of charge. Simply let us know within 7 days of receipt. We will then contact you to arrange this.
Items should be in their original condition and packaging. Once collected or received in our warehouse, you will be refunded in full, including any delivery charges within 3-5 working days.
We will repair or replace any damaged item, or you can return it for a full refund. Please follow these simple steps:
Product or packaging damage upon delivery: Please record this on the driver’s terminal
If possible, call us whilst the delivery driver is still there
Report any damages as soon as possible
To report a damaged item please email us at [email protected] with the following information:
Your order number – please put this in the email subject line.
Where the item is:
Missing item, part or fixing kit
Incorrect item received
Please report this as soon as possible within 24 hours
please email us at [email protected] with the following information:
Your order number – please put this in the email subject line.
Details of the fault accompanied by photos up close but also helpful from as far, full item.
It will be most helpful if you will please attach images of the damaged item, from close-up but also slightly further away as well as the full item so we can assess the nature and extent of the damage.
If packaging damaged, please attach image of any damaged packaging.
We will then contact you as soon as possible to confirm how we will resolve the issue.